How does the platform ensure transparent energy pricing for tenants?

The platform is designed for full pricing transparency. Every step of the energy cost calculation is traceable and visible — unlike many traditional energy companies that bundle hidden fees into opaque rates.

How transparency is built into billing

1. Spot prices come from ENTSO-E directly. The platform fetches hourly day-ahead market prices from the European energy exchange. These are publicly verifiable — your tenants can cross-check the base rate against ENTSO-E's published data for their price zone.

2. The surcharge is always visible. Whether you use "Separate Line" mode (fee shown as its own line item) or "Distributed" mode (fee baked into unit prices), the surcharge percentage is stored and returned in the billing data. The API response includes base_rate, surcharge_percent, and final_rate fields so the math is fully auditable.

3. The price zone is shown. Each invoice references the building's ENTSO-E price zone (e.g., NO1, SE3, DK1). Tenants can verify that the correct regional price was used.

4. Consumption data is meter-based. kWh values come from actual meter readings imported via Data Import — not estimates or flat-rate assumptions.

What a tenant can verify on their invoice

• The spot price matches ENTSO-E public data for the zone and period
• The surcharge percentage matches their lease agreement
• The consumption matches their meter readings in Analytics
• The formula is: TotalCost = Consumption × SpotPrice × (1 + Surcharge%)

Tip for building managers: Use "Separate Line" surcharge mode if you want maximum tenant trust. It shows the raw energy cost and fee as distinct items, making it immediately clear what is the market price and what is your administrative markup.

Where to check: Tenant Billing → Bills → click a bill to see the full breakdown with base rate, surcharge, and final rate fields.