Terms of Service

Last updated: May 30, 2026

Welcome to inbilit. These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("Customer", "you", "your") and inbilit ("Company", "we", "us", "our") governing your access to and use of the inbilit property management platform, including all related services, features, content, and applications (collectively, the "Service").

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Please Read Carefully

The Service is offered only to businesses, not to consumers (Section 1a). These Terms also contain important provisions including a disclaimer of warranties (Section 11), a limitation of liability (Section 12), an indemnification obligation (Section 13), and a class action waiver (Section 16). These provisions affect your legal rights. Please review them carefully before using the Service.

1. Service Description

inbilit provides a cloud-based property management platform designed for commercial building owners and managers. Our services include tenant management, invoice processing (including AI-powered OCR extraction), cost allocation, energy analytics, CO₂ emission estimation, report generation, and tenant communication tools.

The Service is a software tool that assists with administrative tasks. It is not a substitute for professional legal, financial, tax, accounting, environmental, or engineering advice. You are solely responsible for ensuring that your use of the Service complies with all applicable laws, regulations, and contractual obligations in your jurisdiction.

1a. Business Customers Only (No Consumers)

The Service is offered and made available solely to businesses, sole traders, and other organizations acting in the course of their trade, business, craft, or profession ("Business Customers"). The Service is not directed to, intended for, or offered to consumers (natural persons acting outside their trade, business, craft, or profession).

By creating an account or using the Service, you represent and warrant that: (i) you are a Business Customer; (ii) you are entering into this Agreement for purposes relating to your trade, business, or profession and not as a consumer; and (iii) if you act on behalf of an entity, you are authorized to bind that entity to these Terms.

Because you contract as a Business Customer, statutory consumer-protection rights — including any statutory right of withdrawal or cancellation, mandatory consumer warranty regimes, and consumer-specific dispute or jurisdiction rights — do not apply to this Agreement, to the maximum extent permitted by applicable law. If you are in fact a consumer, you must not use the Service, and we may suspend or terminate your account.

2. Free Trial

We offer a 7-day free trial of our platform. No credit card is required to start your trial. During the trial period, you have full access to all features of your selected plan. At the end of your trial:

  • You will not be automatically charged
  • You must actively choose to subscribe to continue using the Service
  • Your data will be retained for 30 days after trial expiration, giving you time to decide
  • If you do not subscribe, your account will be deactivated (not deleted) after this period

3. Subscription & Billing

After your free trial, you may subscribe to one of our paid plans. Subscriptions are billed monthly and will automatically renew unless cancelled. You may cancel your subscription at any time from your account settings. See our Billing & Refunds page for full details on pricing, cancellation, and refund policies.

4. Refund Policy

We offer a 7-day free trial so you can evaluate our Service before committing to a paid subscription. Since you have the opportunity to fully test our platform before paying, we handle refund requests on a case-by-case basis. If you experience technical issues that prevent you from using the Service, please contact us and we will work with you to find a fair resolution.

Because the Service is provided exclusively to Business Customers (Section 1a), the statutory consumer right of withdrawal does not apply. Fees already paid are non-refundable except as expressly set out above or as required by applicable mandatory law.

5. User Responsibilities

You agree to:

  • Provide accurate and complete information when creating your account and using the Service
  • Maintain the security and confidentiality of your account credentials
  • Use the Service only for lawful purposes consistent with these Terms
  • Not attempt to gain unauthorized access to our systems or other users' accounts
  • Comply with all applicable laws and regulations in your jurisdiction
  • Verify the accuracy of all data you enter, including tenant information, building details, lease terms, cost allocations, meter readings, and invoice data
  • Review and verify all outputs generated by the Service, including calculations, bills, reports, OCR-extracted data, CO₂ estimates, and cost allocations, before relying on, distributing, or acting upon them
  • Ensure that your use of tenant personal data complies with applicable data protection laws (including GDPR and, where applicable, U.S. state privacy laws)
  • Not use the Service for unlawful purposes or to generate fraudulent documents
  • Report any suspected bugs, errors, or security issues to us promptly
  • Seek professional legal, financial, or regulatory advice for matters requiring expert judgment

6. AI, OCR & Automated Processing

The Service uses artificial intelligence and optical character recognition (OCR) technology to assist with invoice data extraction, data analysis, and other automated processing tasks. You acknowledge and agree that:

  • AI and OCR technology is not infallible and may produce inaccurate, incomplete, or incorrect results
  • Extraction accuracy depends on document quality, formatting, language, and other factors outside our control
  • You must always review and verify AI/OCR-extracted data before confirming, saving, or acting on it
  • We are not responsible for errors, losses, or damages caused by inaccurate automated extraction or processing that you did not catch during review
  • CO₂ emission calculations, energy analytics, and financial projections are estimates for informational purposes only and are not certified, audited, or suitable for regulatory compliance, ESG disclosures, carbon credit claims, or official filings
  • All platform outputs (reports, bills, charts, calculations, exports) are derived from data and configurations you provide, and we do not independently verify, audit, or certify any output

6a. Spot Price Surcharge Analysis Tool

The Spot Price Surcharge Analysis is an optional feature available to users with the Analytics add-on activated. It is a calculation tool only and is subject to the following terms in addition to Section 6 above:

  • The tool estimates the difference between your invoice unit rate and publicly available wholesale electricity spot prices (sourced from third-party providers including ENTSO-E and EIA). It is not a certified, audited, or legally verified analysis of any kind.
  • The estimate does not account for grid tariffs, network charges, standing charges, government levies, taxes, VAT, capacity charges, or other components that may legitimately form part of your electricity rate. In many markets (including the UK, Germany, and the United States), these charges are embedded in the unit rate and cannot be separated by this tool.
  • Spot price data is sourced from third-party public APIs and may contain gaps, delays, revisions, or inaccuracies beyond our control. We make no warranty as to the accuracy, completeness, or timeliness of the underlying market data.
  • This feature is not financial advice, energy procurement advice, or legal advice. It is not grounds for a billing dispute, regulatory complaint, or legal claim against your energy supplier.
  • You are solely responsible for any decisions, communications with your energy provider, contractual changes, or other actions you take based on the output of this tool. You must verify all results independently before acting on them.
  • inbilit is not liable for any financial losses, supplier disputes, contractual consequences, regulatory actions, or legal claims arising from your use of or reliance on this feature, whether caused by inaccurate estimates, software errors, data gaps, or any other reason.

By using the Spot Price Surcharge Analysis, you confirm that you have read and understood these limitations and accept sole responsibility for any actions taken based on its output.

7. Data & Privacy

Your privacy is important to us. Please review our Privacy Policy and our Data Processing Agreement for information on how we collect, use, and protect your data. We are committed to GDPR compliance and store all data within the European Union.

For users in the United States, we comply with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act (CCPA) where applicable. Our Privacy Policy provides details on your rights under these laws.

8. Intellectual Property

The Service, including its software, design, text, graphics, logos, and all associated intellectual property, is owned by inbilit and protected by applicable copyright, trademark, and intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during the term of your subscription.

Your data remains yours. You retain all rights to the data you upload, enter, or generate using the Service. We do not claim ownership of your data, and we do not use your data for any purpose other than providing the Service to you. You grant us a limited license to process your data solely for the purpose of providing the Service.

9. Service Availability

We strive to maintain 99.9% uptime. However, we do not guarantee uninterrupted, error-free, or secure access to the Service. The Service may be temporarily unavailable due to scheduled maintenance, emergency repairs, infrastructure failures, third-party service outages, cyberattacks, or other circumstances beyond our reasonable control.

Scheduled maintenance will be announced in advance when practicable. We are not liable for any damages, losses, missed deadlines, or business interruptions resulting from service unavailability, whether planned or unplanned. You should maintain backup copies of critical data and not rely solely on the Service for time-critical operations.

10. Termination

You may terminate your account at any time from your account settings. We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a security risk to other users.

Upon termination, your right to use the Service ceases immediately. Your data will be retained for 30 days, during which you may export it. After 30 days, your data will be scheduled for permanent deletion. You may request immediate deletion at any time by contacting support@inbilit.com.

Sections 1a, 6, 6a, 8, 11, 12, 13, 14, 15, and 16 of these Terms survive termination.

11. Disclaimer of Warranties

Except for warranties that cannot be excluded under applicable mandatory law, and to the maximum extent permitted by such law, the Service is provided "as is" and "as available", without warranties of any kind, either express, implied, or statutory. We expressly disclaim all warranties, including but not limited to:

  • Implied warranties of merchantability
  • Implied warranties of fitness for a particular purpose
  • Implied warranties of non-infringement
  • Warranties of accuracy, reliability, or completeness of any data, calculations, reports, OCR extractions, AI-generated outputs, CO₂ estimates, or other content provided through the Service
  • Warranties that the Service will be uninterrupted, timely, secure, or error-free
  • Warranties that defects will be corrected or that the Service is free of viruses or other harmful components

No advice or information, whether oral or written, obtained from us or through the Service, shall create any warranty not expressly stated in these Terms.

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the above exclusions apply to the fullest extent permitted by applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

(a) No Consequential Damages. In no event shall inbilit, its officers, directors, employees, agents, affiliates, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to:

  • Loss of profits, revenue, or anticipated savings
  • Loss of data or data corruption
  • Loss of business opportunities or goodwill
  • Business interruption or downtime costs
  • Cost of procuring substitute services
  • Damages arising from incorrect bills, invoices, or cost allocations sent to your tenants
  • Damages arising from inaccurate OCR extraction, AI processing, or automated calculations
  • Damages arising from inaccurate CO₂ estimates, energy reports, or analytics data
  • Damages arising from regulatory non-compliance based on Service outputs
  • Damages arising from tenant disputes, legal claims, or third-party claims related to your use of the Service
  • Damages arising from your use of or reliance on the Spot Price Surcharge Analysis, including but not limited to financial losses, supplier disputes, contractual changes, or legal claims against or by your energy provider, whether caused by inaccurate estimates, incomplete data, third-party API failures, or any other reason
  • Any other damages arising out of or in connection with the use or inability to use the Service

This exclusion applies regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise), even if we have been advised of the possibility of such damages.

(b) Liability Cap. To the maximum extent permitted by applicable law, our total aggregate liability to you for all claims arising out of or relating to the Service or this Agreement, whether in contract, tort (including negligence), statute, or otherwise, shall not exceed the total fees actually paid by you to inbilit during the three (3) months immediately preceding the event giving rise to the claim. Where no fees were paid in that period (for example, during a free trial), our total aggregate liability shall not exceed fifty euros (€50).

(c) Essential Basis. You acknowledge that the fees charged for the Service reflect the allocation of risk set forth in this Agreement and that we would not enter into this Agreement without these limitations on liability.

(d) Exceptions. Nothing in this Agreement excludes or limits liability that cannot be excluded or limited under applicable mandatory law, including liability for death or personal injury caused by negligence, for gross negligence (grov uaktsomhet) or willful misconduct, or for fraud or fraudulent misrepresentation.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, our liability is limited to the maximum extent permitted by applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless inbilit, its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:

  • Your use of the Service or any breach of these Terms
  • Any data, content, or information you enter, upload, or transmit through the Service
  • Bills, invoices, reports, or communications you create, send, or distribute using the Service
  • Any claim by a tenant, occupant, vendor, or third party arising from your use of the Service, including claims related to billing accuracy, cost allocation, or communications
  • Your violation of any applicable law, regulation, or third-party rights
  • Your failure to verify the accuracy of data, calculations, or outputs generated by the Service before relying on or distributing them
  • Any regulatory action or penalty resulting from your reliance on Service outputs (including CO₂ reports, energy data, or financial calculations) for compliance purposes

This indemnification obligation survives termination of your account and these Terms.

14. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) to the extent that such failure or delay results from circumstances beyond the party's reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, embargoes, acts of governmental authorities, fire, floods, earthquakes, power outages, internet or telecommunications failures, cyberattacks, failures of third-party hosting or cloud service providers, or labor disputes.

The affected party shall promptly notify the other party and use commercially reasonable efforts to mitigate the impact. If a force majeure event continues for more than sixty (60) days, either party may terminate these Terms upon written notice.

15. Third-Party Beneficiaries

These Terms are entered into solely between you and inbilit. No third party, including but not limited to your tenants, building occupants, vendors, contractors, end-users of the Tenant Hub portal, or any other person or entity, shall be deemed a third-party beneficiary of these Terms or have any right to enforce any provision herein. The Tenant Hub portal is provided as a feature of your account — your tenants' access to it is governed by your relationship with them, not by these Terms.

16. Dispute Resolution

Informal Resolution

Before initiating any formal proceeding, you agree to contact us at legal@inbilit.com and attempt to resolve the dispute informally for at least thirty (30) days.

Governing Law

This Agreement, and any dispute or claim arising out of or in connection with it or its subject matter (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of Norway, without regard to its conflict-of-law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Jurisdiction

If informal resolution fails, the parties irrevocably agree that the courts of Norway shall have exclusive jurisdiction to settle any dispute, controversy, or claim arising out of or in connection with these Terms, and that the Oslo District Court (Oslo tingrett) shall be the agreed legal venue (verneting) in the first instance. Because the Service is provided exclusively to Business Customers (see Section 1a), the parties confirm that this exclusive choice of law and forum applies to all disputes between them, regardless of the customer's location.

Class Action Waiver

To the maximum extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against inbilit. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void, and the dispute shall be resolved in court.

17. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes at least thirty (30) days in advance via email or through the Service. Non-material changes (such as formatting or clarification) may take effect immediately.

Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service and may cancel your subscription.

18. General Provisions

Entire Agreement

These Terms, together with the Privacy Policy, Data Processing Agreement, Billing & Refunds policy, and FAQ (which is incorporated herein by reference for informational and interpretive purposes), constitute the entire agreement between you and inbilit regarding the Service and supersede all prior agreements, understandings, or representations.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. A waiver of any provision shall only be effective if made in writing and signed by us.

Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, upon notice to you.

Notices

We may send notices to you via the email address associated with your account or through the Service. You are responsible for keeping your email address current. Notices to us should be sent to legal@inbilit.com.

Export Compliance

You agree to comply with all applicable export and import laws and regulations, including those of the European Union and the United States. You may not use the Service in violation of any applicable sanctions or export control laws.

19. Contact

Questions about these Terms? Contact us at:

These Terms of Service are effective as of the date you first access or use the Service. By continuing to use the Service, you confirm your agreement to these Terms. For additional information about your responsibilities and our disclaimers, please also review our FAQ, which provides practical guidance on using the platform.

inbilit — Property Management