How do I report a bug or contact support?

If you encounter a problem or have a question, you can report it directly from the platform.

To report a problem

1. Go to Settings → Support tab (lifebuoy icon)
2. Click "Report a Problem"
3. Describe the issue in the modal that appears
4. Submit the report

Your report is sent to the support team along with your account context, so you don't need to include your email or account details.

To view your previous reports

Click "View My Reports" on the Support page to see a list of issues you've submitted and their status.

Other support resources on this page

• Platform Tour: Click "Start Tour" to replay the onboarding walkthrough — useful if you want a refresher on platform features
• Changelog & Updates: View recent product updates, new features, and bug fixes. A "New" badge appears when there are recent changes
• Direct Contact: Email [email protected] for urgent issues or questions not suited to the bug report form

Why can't I access Settings?

The Settings page is restricted to account owners (admin role). If you see "Access Denied", you're logged in as a regular team member. Contact your account administrator to make changes to your account settings, invite users, or manage billing.