Help Center · Tenants & Tenant Hub

What file types and sizes are supported for document uploads?

The platform accepts a wide range of file types for building documents. Here is the complete list with size limits:

Documents (up to 20 MB)

  • PDF (.pdf) — up to 10 MB
  • Microsoft Word (.doc, .docx)
  • Plain text (.txt)
  • Rich Text (.rtf)
  • OpenDocument Text (.odt)

Spreadsheets (up to 20 MB)

  • Microsoft Excel (.xls, .xlsx)
  • CSV (.csv)
  • OpenDocument Spreadsheet (.ods)

Presentations (up to 20 MB)

  • Microsoft PowerPoint (.ppt, .pptx)
  • OpenDocument Presentation (.odp)

Images (up to 5 MB)

  • JPEG (.jpg, .jpeg)
  • PNG (.png)
  • GIF (.gif)
  • BMP (.bmp)
  • WebP (.webp)
  • Maximum dimensions: 10,000 × 10,000 pixels

Archives (up to 50 MB)

  • ZIP (.zip)
  • TAR (.tar)
  • GZ (.gz)
  • 7-Zip (.7z)
  • Archives are scanned for security — maximum 1,000 files inside, no zip bombs allowed

Other (up to 20 MB)

  • JSON (.json)
  • XML (.xml)
  • Markdown (.md)

Security checks applied automatically

  • File signature (magic bytes) verification — the system checks that the file content matches its extension
  • Minimum file size of 10 bytes (empty files are rejected)
  • Path traversal protection (filenames with ".." or absolute paths are blocked)
  • Optional malware scanning via ClamAV if configured
  • Duplicate detection via SHA256 hash — if you upload the same file twice, the system reuses the existing copy

If your upload is rejected, check: Is the file within the size limit? Is the file type in the supported list above? Is the file corrupted or empty?

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