Why does my tenant invoice show zero consumption?

If a tenant's invoice shows zero or missing consumption, check these causes in order:

1. No meter assigned to the tenant or their local

The tenant must be assigned to a building local, and either:

• A local-level meter exists on a local the tenant occupies, OR
• A building-level meter exists and cost allocation is configured to distribute to this tenant Check: Buildings → select building → Meters tab. Verify meters exist and are assigned.

2. No readings in the billing period

Even if meters exist, there must be readings within the invoice's billing period. Check: Analytics → Data Import to verify data is flowing. Also check the date range in Tenant Billing when creating the bill.

3. Allocation factor is 0%

In the cost allocation matrix, the tenant's factor for the relevant cost type might be 0 or not configured. Check: Cost Allocation → select building → verify the tenant has a non-zero allocation for each cost type.

4. Meter is inactive

Only active meters are included in billing calculations. A meter in "inactive", "maintenance", or "faulty" status is excluded. Check: Buildings → Meters tab → verify status is "active".

5. Wrong billing period selected

The billing period on the invoice must overlap with when readings exist. If you have January data but create a February invoice, consumption will be zero.

6. Tenant not yet assigned to any locals

A tenant without building local assignments has no area basis for cost allocation. The system can't calculate their share. Check: Tenant Hub → select tenant → verify they have active area assignments.

Quick fix: Start by checking the simplest things: Is the meter active? Does it have readings? Is the tenant assigned to a local? Is the allocation factor non-zero?